Refund and Returns Policy

Refund Policy

1. Refund Eligibility:
We strive to ensure your satisfaction with our products/services. Refunds are eligible under the following circumstances:

  • Product/Service Defect: If the received product or service is defective or not as described.
  • Order Cancellation: Refund requests for canceled orders will be considered based on the cancellation timeline outlined in our cancellation policy.
  • Dissatisfaction: In the event you are dissatisfied with the product or service, subject to conditions outlined below.

2. Conditions for Dissatisfaction Refund:

  • Refund requests due to dissatisfaction must be made within [number of days] days of receiving the product or service.
  • The product/service must be returned in its original condition, unopened, and unused.

3. Refund Process:

  • To initiate a refund, contact our customer support team at [your contact email/phone].
  • Provide order details, including the reason for the refund request.
  • Our customer support team will review the request and, if eligible, provide instructions for returning the product or discontinuing the service.

4. Return Shipping:

  • For dissatisfaction-related refunds, the customer is responsible for return shipping costs.
  • Return instructions and shipping address will be provided upon approval of the refund request.

5. Refund Processing Time:

  • Refunds will be processed within [number of days] days of receiving the returned product or confirming the discontinuation of the service.

6. Non-Refundable Items:

  • Certain products/services may be marked as non-refundable. This information will be clearly communicated during the purchase process.

7. Payment Method:

  • Refunds will be issued to the original payment method used for the purchase.

8. Modifications to Refund Policy:

  • [Your Company Name] reserves the right to modify this refund policy at any time. Changes will be effective immediately upon posting on our website.

Contact Information:

  • For any questions or concerns regarding our refund policy, please contact us at [your contact information].

By making a purchase with [Your Company Name], you acknowledge that you have read, understood, and agreed to the terms of this refund policy.

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